About Us — HealthLink Transit

Who We Are

Your Health, Your Journey

HealthLink Transit was founded with a simple belief: access to medical care should never be limited by lack of transportation. We provide professional, compassionate non-emergency medical transportation (NEMT) across Massachusetts and Rhode Island — coordinated through MTM and backed by a fleet of 11 vehicles.

What sets us apart isn't just our fleet — it's our connection to the communities we serve. We work directly alongside the adult day health centers and patients who depend on us, giving us a firsthand understanding of what reliable medical transportation truly means.

Serving 50+ daily routes across MA and RI
Credentialed MTM Medicaid transportation provider
Direct experience with adult day health center clients
Founded and operated locally in the communities we serve

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Our Values

What We Stand For

Every decision we make comes back to these core values — because the people we transport deserve nothing less.

Compassion

We treat every passenger with dignity and genuine care — understanding that for many clients, this ride is the most important part of their day.

Reliability

On-time pickup is non-negotiable. A missed ride can mean a missed diagnosis, a missed treatment, or a missed day of care.

Integrity

Full compliance with MTM billing, accurate trip logs, and transparent communication with clients, families, and facilities.

Community

We're rooted in the communities of MA and RI — not a distant corporation, but a local operator who knows our clients by name.

Excellence

From route planning to driver training, we hold ourselves to the highest standards in every aspect of our operation.

Inclusivity

We serve everyone regardless of mobility level, insurance status, or special needs — access to care is a right, not a privilege.

About HealthLink Transit