Cancellation Policies
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Cancellation Policy:
We understand that plans can change, and we strive to accommodate your needs to the best of our ability. However, to maintain the efficiency of our services and provide reliable transportation for all our passengers, we have established the following cancellation policy.
Cancellation Time Frame:
Please notify us of any cancellations at least before 24 hours before the scheduled pick-up time. This allows us to adjust our schedule and make the slot available for other passengers.
Cancellation Fees:
Cancellations made within 24 hours of the scheduled pick-up time may be subject to a cancellation fee. This fee helps cover the costs associated with preparing for your ride.
Emergency Situations:
We understand that emergencies happen. If you need to cancel due to a sudden and unavoidable circumstance, please contact us as soon as possible. We will do our best to accommodate your situation with empathy and understanding.
Rescheduling:
If you need to reschedule your ride, we encourage you to contact us at least 1day before the original pick-up time. We will make every effort to find a suitable alternative time for your transportation needs.
Refund Policy:
Refunds for cancellations will be processed according to the terms outlined in our pricing and refund policies. Please refer to those policies or contact our customer service for more information.
Late Cancellations:
Cancellations made within 1 day of the scheduled pick-up time may be considered late cancellations. Late cancellations may incur additional fees, and their acceptance is subject to our discretion.
Contact Information:
To cancel or reschedule a ride, please contact our info@gmail.com. Our staff will assist you in the process and address any concerns you may have.
We appreciate your understanding and cooperation regarding our cancellation policy. This policy ensures that we can provide efficient and reliable transportation services for all our passengers. If you have any questions or special circumstances, feel free to reach out to our customer service team.
Thank you for choosing us for your transportation needs.